Unlike many other websites that have special rules and lots of conditions, Qawach offers free shipping only in the USA, on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn't mean it should take a long time. Qawach understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
All our regular orders are usually shipped within 10-14 business days. However, Also ordering other products together which do not specify delivery dates may delay shipping.
We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 12 - 18 Days
We accept and ship orders to all countries except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. After dispatch, shipping usually takes 3-5 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
For your safety and security, we do not deliver to APO, FPO or PO box addresses. Moreover, signature is required for the delivery of the items.
Once we ship the order and provide tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by courier company due to any reason, or courier company attempts to deliver order when the customer is not at home, it is customer's responsibility to contact courier company. We recommend you the follow up with courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, courier company might destroy the parcel and we will not be responsible in that case.
In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, We recommend you to follow up with courier once you are provided the tracking number. Once your order is dispatched we can not reschedule the delivery on a different address, customer will have to contact respected courier company for further actions or a solution
Once the payment is received, the customer will be notified via email of order confirmation.
We want to ensure a satisfactory customer experience that’s why our return policy is set for 30
days of delivery. You can return or exchange almost everything within 30 days of delivery for a
full Refund or Exchange.
Once we have received and inspected your return (usually within 72 hours of receipt), your
exchange order will be processed and delivered to you within next 15 business days. In case of
refund, it will be issued within 7 business days and you will receive an email confirmation that
your return is completed. Refunds will be made onto the original mode of payment and will be
processed within 10 to 45 days depends on the issuing bank of the credit card.
The customer is also entitled for refund/return, in the following cases
Wrong product received by the customer
Products has some defects
Product damaged in shipping
Product is tampered
Personalized or other customized product may not be returned for refund or exchange under any
Return and Alteration
We are committed to get you your perfect jacket in the first go. However, if your custom order
doesn’t fit you well, we do the first alteration free of cost.
How we strive to achieve a Win-Win Situation?
Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win
situation. The need of return can occur due to the following reasons.
Design & Quality Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially
Sizing Solution: When you place your custom order, our CS agent asks for your body measurement.
Please refer to our sizing guide to take your body measurements. When you take your
measurements correctly, there are chances for sizing error. Still, if the jacket reaches you and it
doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay
for shipping the jacket back to us.
Refund We do not accept returns against refunds for custom orders. Please understand that your custom
order is specially made for you. All details including style, material, accessories are as per your
choice and we are not likely to sell it to anyone else.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.