Help Center

Please take a look at the sections below to find the answers you’re looking for.
If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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  • 1. General Questions
  • 2. Returns

Need Help?

Our FAQ section covers many common questions. If you still need assistance, feel free to reach out to us by clicking "Contact Us."

1. General Questions

Custom products take about 3 weeks to make and ship We’ll let you know when they’re on the way. and for Non Custom product it will take 5 to 7 working days.
We ship all over the world regularly
Get free shipping when you buy two or more." (If that's the case)
No

2. Returns

We are committed to get you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.
Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need of return can occur due to the following reasons.
Design & Quality

Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

Sizing:

When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.

Refund

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.

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