Frequently Asked Questions

Shipping

Orders ship within 3-4 business days.

Simple care routine:

  1. Condition every 3-6 months with a natural leather balm
  2. Store away from direct heat
  3. Wipe spills immediately with a dry cloth

Yes! You’ll receive a tracking link via email/SMS the moment your order ships.

Ordering & Customization

Absolutely! Choose from:

  • Hardware finishes (brass, silver, black)
  • Jacket Lining
  • Quilted Lining
  • Monogramming
  • Custom sizing

Custom orders are shipped within 3-4 business days.

Possibly! Send photos to custom@yourbrand.com for a quote.

Returns

30-day return policy.

Email us at returns@yourbrand.com with:

  1. Order number
  2. Product photos
  3. Reason for return

Email support@yourbrand.com within 7 days with:

  • Photos of damage
  • Packaging images

We’ll send a replacement immediately!

Yes, we deduct:

  • Original shipping costs (if free shipping was applied)
  • 5% restocking fee for non-defective returns

Ordering & Payments

All major cards (Visa, Amex, MC), PayPal, and Shop Pay.

Contact us within 2 hours at support@yourbrand.com. After that, changes can’t be guaranteed.

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