Frequently Asked Questions
Shipping
Orders ship within 3-4 business days.
Simple care routine:
- Condition every 3-6 months with a natural leather balm
- Store away from direct heat
- Wipe spills immediately with a dry cloth
Yes! You’ll receive a tracking link via email/SMS the moment your order ships.
Ordering & Customization
Absolutely! Choose from:
- Hardware finishes (brass, silver, black)
- Jacket Lining
- Quilted Lining
- Monogramming
- Custom sizing
Custom orders are shipped within 3-4 business days.
Possibly! Send photos to custom@yourbrand.com for a quote.
Returns
30-day return policy.
Email us at returns@yourbrand.com with:
- Order number
- Product photos
- Reason for return
Email support@yourbrand.com within 7 days with:
- Photos of damage
- Packaging images
We’ll send a replacement immediately!
Yes, we deduct:
- Original shipping costs (if free shipping was applied)
- 5% restocking fee for non-defective returns
Ordering & Payments
All major cards (Visa, Amex, MC), PayPal, and Shop Pay.
Contact us within 2 hours at support@yourbrand.com. After that, changes can’t be guaranteed.
Couldn't find your answer? Contact us here.