Privacy Policy

Terms of Service

Last updated: November 2025
Website: https://qawach.com
Brand: Qawach

Welcome to Qawach!
By visiting our website and purchasing from our store, you agree to the terms and conditions below.
We’ve kept them simple and transparent — just like how we run our business.

1. General Overview

This website is operated by Qawach. Throughout the site, the terms “we,” “us,” and “our” refer to Qawach.
By accessing or purchasing from our site, you agree to follow these Terms of Service, including any additional terms or policies referenced here.

We reserve the right to update or change these terms from time to time. Any updates will be posted here with a new “Last updated” date.

2. Online Store Terms

  • You must be at least 18 years old (or have parental permission) to shop on our website.

  • You agree not to use our products for any illegal or unauthorized purpose.

  • You may not attempt to interfere with the store’s functionality, data, or security systems.

Violation of these terms may result in termination of your access to our services.

3. Product Information

We put a lot of effort into making sure every product is described and photographed accurately.
However, since many of our items are handcrafted and custom-made, small variations in color, texture, or finish may occur — and that’s part of the charm of handmade leather.

If you ever have doubts about sizing, color, or customization, feel free to reach out before ordering — we’re happy to help.

4. Pricing & Payments

  • All prices on our website are listed in USD unless stated otherwise.

  • Prices may change without prior notice, but once you place an order, the price you paid is final.

  • Payments are processed securely through Shopify Payments, PayPal, or other trusted gateways — we never store your full card information.

Fraudulent transactions or chargebacks may lead to suspension or cancellation of your order.

5. Shipping & Delivery

  • We ship across the United States and select international regions.

  • Delivery times may vary based on your location and the nature of the product (custom vs ready-to-ship).

  • Once shipped, you’ll receive tracking details via email.

We’re not responsible for shipping delays caused by couriers, customs, or weather conditions, but we’ll always do our best to assist.

6. Returns & Refunds

Our goal is for you to be 100% satisfied with your order.
Please review our full Refund & Return Policy for detailed information.

In short — you have 7 days to request a return for eligible products, and we’ll do everything we can to make the process easy and fair.

7. Custom Orders

Custom or personalized items are crafted specifically for you and are generally non-returnable, except in cases of damage or error on our part.
We’ll always communicate transparently about your design, materials, and timelines before beginning production.

8. Accuracy, Completeness & Updates

While we work hard to keep our website accurate, occasional errors in product descriptions, pricing, or availability may occur.
We reserve the right to correct such errors, update information, or cancel orders if needed (with full refunds in such cases).

9. Intellectual Property

All content on this site — including images, logos, text, product descriptions, and designs — is the property of Qawach and protected under applicable copyright laws.
You may not reproduce, distribute, or use any content without our written permission.

10. Third-Party Tools & Links

Our site may include links to third-party tools or websites.
We’re not responsible for the content or practices of those sites, but we always strive to partner only with reputable platforms.

11. Limitation of Liability

We do our best to ensure every Qawach experience is positive, but in no event shall Qawach, our employees, or affiliates be liable for any indirect or incidental damages resulting from:

  • Product misuse,

  • Third-party shipping delays, or

  • Technical issues beyond our control.

Your satisfaction means everything to us, and we’ll always work toward resolving any issue in good faith.

12. Governing Law

These Terms of Service and any disputes shall be governed by the laws of the United States and the State of California, without regard to conflict of law principles.

13. Contact Us

If you have any questions about these Terms, your orders, or anything else, please reach out:
📧 Email: qawachleather@gmail.com

We’re always here to help.