Free standard shipping on orders over $89
30 Days Easy Return
We want to ensure a satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange.
Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The customer is also entitled for refund/return, in the following cases
Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Return and Alteration
We are committed to get you your perfect jacket in the first go. However, if your custom order
doesn’t fit you well, we do the first alteration free of cost.
How we strive to achieve a Win-Win Situation?
Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win
situation. The need of return can occur due to the following reasons.
Design & Quality
Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially
eliminated.
Sizing
Solution: When you place your custom order, our CS agent asks for your body measurement.
Please refer to our sizing guide to take your body measurements. When you take your
measurements correctly, there are chances for sizing error. Still, if the jacket reaches you and it
doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay
for shipping the jacket back to us.
Refund
We do not accept returns against refunds for custom orders. Please understand that your custom
order is specially made for you. All details including style, material, accessories are as per your
choice and we are not likely to sell it to anyone else.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.